Frequently Asked Questions
do you do custom orders or wholesale? In order to prioritize making for monthly shop updates, I do not accept custom or wholesale orders at this time.
when are your shop updates? I try to update my shop as often as items begin sell out, which is usually once every 4-6 weeks.
how can I be notified of your shop updates? For the most up to date information about shop updates, you can follow my Instagram account @graceandsow. You can also subscribe to my mailing list. Email subscribers can expect 1-3 emails per month.
I tried to place an order, but your website is password protected! Why? I password protect my website about 30 minutes before a shop update goes live to prepare the listings. The website will be enabled and listings will go live promptly at the indicated shop update time.
where do you ship? I ship worldwide. Shipping costs are calculated at checkout, and are based off of distance and weight. I usually ship my items in 7x7x6 inch boxes that weight about 1-2lbs. Larger and heavier items will cost more to ship. Please note: Shipping times for international shipping run longer and may result in your package being delayed.
do you refund shipping overages? Yes! Sometimes Shopify over charges your shipping fee, especially if you place multiple pottery orders. I always refund overages and you can expect the refund to be issued to your bank account/debit card/etc. within 1-3 business days.
what is your return policy? If you are unsatisfied with my work, please reach out about a refund or store credit. Undamaged pottery/crochet work is eligible for store credit only. In order to receive store credit, the buyer must pay for return shipping and return the item(s) in the condition that they were sent. The credit will be issued once tracking info for the returned item has been received. If your order arrives broken or damaged, I will need a detailed description of the damages, along with pictures of the item(s) and the box (especially if there is any damage to the box itself) in order to determine whether a partial or full refund will be given.
do you have a cancellation policy? Yes. I offer a 1-hour cancellation window. If you place an order and decide that you no longer wish to proceed, you have one hour from the time your order was placed to request a cancellation. Cancellation requests can be sent to graceandsow@gmail.com. Please allow 1-2 business day for a response.
what do you do about lost or stolen packages? Once the item has been shipped, I am not responsible for packages that have been lost or stolen. All pottery orders are insured through USPS, so if you believe that your package is lost, contact USPS to open a claim. If you are worried about the possibility of your package getting stolen, you can request that your package require a signature at delivery for an extra fee. Simply reach out to me either before or immediately after purchasing from my shop via email (graceandsow@gmail.com) and I would be happy to accommodate.
what forms of payment do you accept? I accept all major credit cards, PayPal, and cash for in-person sales. All forms of payment that are accepted through this website are listed at the bottom of this page.
are your items safe with food and kitchen appliances? Yes! The glazes I use are food safe. In addition, they are microwave and dishwasher safe unless otherwise stated. All information in regards to safety can be found within the individual item listings.